At cty999, we believe that gaming should always be a source of entertainment — never a source of stress or financial difficulty. Our responsible gaming programme gives every Pakistani player the tools, knowledge, and support needed to stay in control at all times.
Responsible gaming is not a checkbox at cty999 — it is a core part of how we operate. Here is what that commitment looks like in practice for Pakistani players.
Every cty999 account goes through a mandatory Know Your Customer (KYC) verification process. We verify your CNIC and date of birth before approving full account access. Anyone found to be under 21 years of age will have their account suspended immediately.
Set your own daily, weekly, or monthly deposit limits directly from your cty999 account dashboard. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — giving you real protection against impulsive decisions.
If you feel you need a break from gaming, cty999 offers self-exclusion options ranging from 7 days to permanent account closure. During exclusion, you will not receive any promotional communications and your account will be locked from all betting activity.
Long gaming sessions can sometimes go unnoticed. cty999 lets you set session time alerts so you receive a notification when you have been playing for a set duration — helping you stay mindful of how much time you are spending on the platform.
Not ready for full self-exclusion? Use our cool-off feature to take a short break of 24 hours, 48 hours, or up to 30 days. During a cool-off period your account is temporarily suspended from placing bets while your balance remains safe.
Our responsible gaming support team is available around the clock via live chat, email at [email protected], and WhatsApp (8 AM – 12 AM PKT). If you or someone you know is struggling, our team will respond with empathy and without judgment.
Problem gambling can affect anyone — regardless of income, city, or background. Whether you are in Karachi, Lahore, Islamabad, or Faisalabad, the warning signs are the same. The earlier they are recognised, the easier it is to get back on track.
Remember: Gambling is entertainment, not a way to earn income or recover financial losses. If it stops feeling fun, it is time to pause and reach out.
If you answer "yes" to three or more of the warning signs listed here, we strongly encourage you to use cty999's self-exclusion tool or contact our support team immediately for confidential assistance.
Ask yourself honestly — do any of these apply?
You spend more money on gambling than you originally planned to, often exceeding your set budget for the session.
You find yourself chasing losses — placing more bets in an attempt to win back money you have already lost.
Gambling is affecting your relationships with family, friends, or colleagues, or causing conflict at home.
You feel irritable, anxious, or restless when you are not able to gamble, or when you try to cut down.
You are borrowing money, taking loans, or selling personal belongings to fund your gaming activity.
You lie to people close to you about how much time or money you are spending on gambling platforms.
Gaming has started to interfere with your work, studies, daily routine, or sleep patterns.
cty999 puts you in the driver's seat. Every tool below is available free of charge from your account settings — no fees, no waiting periods, no questions asked.
Self-exclusion is the most powerful tool available to cty999 players who feel they need a complete break from gambling. Follow these steps to activate it instantly.
Visit cty999-login and sign in with your registered credentials. Make sure you are on a secure, private connection.
Go to your Account Settings and select the "Responsible Gaming" tab. All player protection tools are listed here in one place.
Select from a 7-day cool-off, 30-day break, 6-month suspension, 1-year exclusion, or permanent account closure. Once confirmed, the restriction activates immediately.
You will receive a confirmation email to your registered address. During the exclusion period, all marketing communications from cty999 will stop and your account will be blocked from all gaming activity.
If you cannot access your account settings, email [email protected] with the subject line "Self-Exclusion Request" and our team will process it within 1 hour, any time of day or night.
All limits are denominated in PKR and apply across deposit methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.
| Limit Type | Period | Status |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Active |
| Loss Limit | Daily / Weekly / Monthly | Active |
| Wager Limit | Per Bet / Session | Active |
| Session Time Limit | Per Login Session | Active |
| Cool-Off Period | 24h / 48h / 7d / 30d | Active |
| Self-Exclusion | 7d / 30d / 6m / 1y / Perm | Active |
Once a self-exclusion or cool-off period is set, cty999 is unable to reduce or remove it before the chosen end date. This is by design — to protect you when you need it most. Please choose your exclusion duration carefully. During a permanent exclusion, your account data is retained per our Privacy Policy but you will not be able to reopen the account.
cty999 has a zero-tolerance policy on underage gambling. No individual under the age of 21 is permitted to create an account, place bets, or access any real-money gaming content on our platform — full stop.
If you share a device with younger family members in your household — whether in Karachi, Lahore, or anywhere else in Pakistan — we strongly recommend taking the following steps to prevent unauthorised access to cty999.
Parental Tip: Always log out of your cty999 account when you are done playing. Use a strong, unique password and never save it in a shared browser. Consider setting up a separate browser profile for your gaming activity.
Use a password that family members cannot guess — avoid names, dates of birth, or common phrases. Change it regularly.
Never leave your cty999 session open on a shared mobile, tablet, or computer. Log out completely after every session.
Set a PIN, fingerprint, or face lock on your personal device so that younger family members cannot access your phone without your knowledge.
If you suspect a minor is accessing cty999, email [email protected] immediately. We treat all reports as a top priority.
The vast majority of cty999 players enjoy our platform as a form of entertainment. These simple habits help keep it that way — for PSL season, cricket betting, slots, and everything in between.
Decide how much PKR you are comfortable spending before you open the cty999 platform. Treat this as an entertainment budget — like the cost of a cinema ticket or a meal out — and stick to it regardless of results.
Gambling outcomes are determined by chance. cty999 games — whether cricket betting, slots, crash, or Double Fortune — should be enjoyed as entertainment. They are not a reliable source of income, and they should never be used to solve financial problems.
One of the most common traps in gambling is trying to win back money you have already lost. If you find yourself placing larger and larger bets to recover losses, stop immediately and use cty999's cool-off tool to take a break.
Step away from the screen regularly. Set a session time reminder on cty999 so the platform alerts you when you've been playing for an hour or more. Use that time to grab chai, stretch, and reset your mindset before returning.
Gambling while emotionally distressed, tired, or under the influence of alcohol or other substances significantly increases the risk of impulsive behaviour. If you're having a rough day, it's better to skip the session entirely.
If gambling is causing you stress or worry, talk to a trusted friend, family member, or contact the cty999 responsible gaming support team. Asking for help is a sign of strength, not weakness — and early conversations make a real difference.
cty999 encourages players who need additional support to reach out — both through our internal team and through internationally recognised responsible gaming organisations.
Available 24 hours a day, 7 days a week. Click the chat icon anywhere on the cty999 platform to connect with a responsible gaming support agent instantly — no wait, no judgment.
For formal self-exclusion requests, limit adjustments, or confidential responsible gaming queries, email our dedicated team at [email protected] with the subject "Responsible Gaming". Response within 1 hour.
Prefer a quick message? Our WhatsApp support line is open from 8:00 AM to 12:00 AM PKT. Whether you're in Islamabad, Lahore, or Faisalabad, help is just a message away.
cty999 acknowledges the work of globally recognised responsible gaming bodies. While these are external organisations, we encourage players who need independent support to seek information and guidance from them. You can search for the following organisations independently:
cty999 is here to provide safe, fair entertainment for Pakistani players. Use our tools, set your limits, and enjoy cricket betting, slots, and live casino games the right way — within your means, and at your own pace.